Terms and Conditions | Clubhouse Casino AU

At clubhouseaussiecasino.com, these terms explain the rules for using an account and playing at Clubhouse Casino. Registration and use mean that you accept the terms. If you disagree, do not use the services. The other published policies and game rules also apply.

Age, location and access

You must be 18 or above, and meet any higher gambling age that applies where you live. You are responsible for checking whether local law permits your participation. Failed age checks can result in suspension or closure.

Country restrictions apply to real-money play. Breaching those restrictions removes entitlement to refunds and withdrawals; withdrawals may also be refused or reversed, and accounts closed. Game availability depends on location and provider. In Australia, the provider restrictions include NetEnt and Amatic. Using a VPN to evade geographical restrictions can lead to winnings being confiscated.

Your account

Only one personal account is allowed. Accounts with a shared household, residential address, device or internet address are treated as duplicates. Duplicate accounts may be closed, pending cash-outs cancelled and winnings confiscated. Returns, bonuses and winnings earned while duplicate accounts were active are forfeited, and withdrawn money may be reclaimed.

Keep access to your account private. Nobody else, including a minor, may use it. Accounts are for personal recreation; selling access, renting an account or other commercial use is prohibited.

Identity checks

Registration authorises identity and contact checks. Required information includes your full name, birth details, home address and email, together with valid photographic identification and address evidence. Further identification or payment documents may be requested. An account can remain suspended while checks are outstanding.

Withdrawals stay pending until verification is complete. If contact by phone or email cannot be established within two weeks of a withdrawal request, the account is locked and that withdrawal cancelled. Separately, failure to pass a requested live phone verification within two weeks leads to termination and confiscation of funds.

Documents may be requested in Latin or Cyrillic script. Where those cannot be supplied, video verification may be required instead; refusal leads to closure and loss of funds. Missing or invalid verification documents can also lead to suspension or closure and forfeiture of the balance.

Underage use or misleading registration information results in closure. Bets and transactions from the underage period are voided, associated winnings confiscated and withdrawn funds recoverable. Genuine deposits are refundable subject to the applicable policies. Bitcoin deposits and betting require identity verification beforehand; failure to comply results in closure.

Deposits and withdrawals

AUD is among the accepted currencies. Deposit methods depend on your location; ask support about the options that apply. The general deposit minimum is the equivalent of €20, while the maximum depends on the selected method.

Deposits must come from a payment account bearing your own name. For a third-party deposit, resulting winnings are confiscated and the original payment returned to its owner. Funds become available only after the payment institution confirms processing. A rejected or reversed deposit invalidates winnings derived from it.

At clubhouseaussiecasino.com, the withdrawal processing target is 72 hours after approval. This is a target, with actual payment time depending on verification and the selected method. A different payout method may be used if necessary, and a bank can reject a transfer even when its country is supported. Bank or payment-provider charges remain your responsibility.

Accounts earn no interest and do not provide an exchange between fiat money and cryptocurrency. You are responsible for reporting and paying any tax arising from your play under the rules that apply to you.

Bonus conditions

Check the conditions attached to each promotion. Unless a particular offer says otherwise, the maximum bonus stake is AUD8, including doubling a bet or buying a game round. Bonuses normally expire after 14 days; unfinished wagering at expiry means losing the bonus and its winnings.

Winnings linked to a bonus cannot be withdrawn until its wagering conditions are satisfied. An unwagered bonus may be cancelled without forfeiting your own funds. Only one bonus can be active, and deposit bonuses cannot be combined. Promotion abuse can invalidate bonus funds and winnings.

Fair play and errors

Collusion, bots, unauthorised software, false claims, disputing legitimate deposits and exploiting software faults are prohibited. Suspected fraud may lead to suspension or closure, voided winnings, confiscation or freezing of funds, recovery of costs up to the available balance, and legal proceedings.

Report a software fault instead of exploiting it. Taking advantage of an unreported fault makes you liable for the related losses and costs. Bets accepted in error may be cancelled with balances corrected, or settled again on the proper terms. Mistaken credits and any winnings they generate are recoverable; withdrawing them does not remove the debt. Report an incorrect credit by email.

Risk and responsibility

Understand a game's rules, payouts and odds before staking money. Gambling can result in financial loss. At clubhouseaussiecasino.com, liability for gambling losses is excluded under these terms, as is liability for technical problems outside our control. Uninterrupted or error-free operation is not guaranteed.

The terms require you to cover liabilities, losses and reasonable legal costs arising from your use, participation or breach, including those affecting staff, partners and service providers. Rule breaches may result in suspension or a permanent ban without prior notice or explanation.

Inactive accounts

An account becomes inactive after 12 consecutive months without login or gameplay. A monthly charge equivalent to €20 may then apply; where less remains, the remaining balance is deducted instead. Deductions start in the following month and continue monthly until the balance is exhausted or the account is reactivated by logging in and making a wager.

Refund requests

A refund request concerning a legitimate transaction must arrive within 24 hours of that transaction. For alleged unauthorised account access, the request period is 30 calendar days from learning of the access.

Bonuses and winnings are removed before the refundable amount is calculated. Refund fees are your responsibility. Identity, payment and address documents, and possibly a phone check, are required. Refunds remain on hold pending verification; inability to establish contact within two weeks of the request leads to an account lock. Processing usually takes five to seven banking days after approval.

Complaints and disputes

Send complaints to [email protected]. Only the account holder can submit a complaint. Support handles the initial review and escalates unresolved matters internally, with progress information provided along the way. Replies use the account's registered contact details. For disputed game results, server records take precedence over the screen display.

Claims arising from the service or these terms must be filed within one year of arising; later claims are barred. The terms specify arbitration in Costa Rica as the exclusive dispute process and exclude court proceedings outside that process. Accounts, balances, wagering rights and related claims cannot be transferred or pledged without express written consent.

Changes and language

At clubhouseaussiecasino.com, terms may be revised. Email notification of major changes is an aim, so check the terms periodically. Where a translation differs, the English wording takes precedence.